Booking and Cancellation Policy
Last updated Draft
1. Booking and payment
You pay when you book. The platform charge (15%) is included in the shown price; the cleaning fee and caution deposit are shown separately.
2. Cancellation tiers
Flexible, Moderate, Firm and Strict, each with its own refund window. The exact numbers are being confirmed (see the draft note).
3. No-show
If you don't arrive within 24 hours of check-in, the booking is treated as a no-show and no refund applies.
4. Shortening your stay
You can cancel remaining nights; the refund for cancelled nights follows the tier above.
5. When the host cancels
You get a full refund and we try to rebook you.
6. Refund timing
Refunds are initiated within 7 business days; your card provider may take a few more.
7. No parties or events
Parties and events are not allowed unless the host agrees, through the platform.
8. Damage
The host reports damage; support reviews it with evidence before any deduction from the caution deposit.